please be aware of fraud companies like cross-roads.
i am not talking of their sending the help in some-times in more than one hour.
but this time they just took the money, and denied the service for some funny reasons .
the cross roads claim to be a 9001:2000 company. but is a fraud company.
i paid the annual charges in time, and they also sent the card. card no. 80074664/124 (privilage member) but at the time of assistance reguired, they said as this payment is made to their franchise company, and card was not activated, they denied to give service , and the money is gone.
it is the duty of iso 9001:2000 company to deregister for such a fraud company.
ashok gupta
first floor, c-153 vivek vihar, delhi - 95
ashok.gupta4@gmail.com
phone : 9810890743
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and here are the views of other users of this company:
http://www.consumercomplaints.in/complaints/crossroads-helpline-delhi-c558611.html
and here are the views of other users of this company:
http://www.consumercomplaints.in/complaints/crossroads-helpline-delhi-c558611.html
crossroads helpline, Delhi | ||||||
| Location: Delhi, India | ||||||
 | ||||||
query on expiration date I am having a subscription to cross roads break down services. I made a call to them to find out my expiration date. Every time they have been telling me to call to and when i call to this number they ask me to call to. Interestingly I made this inquiry because someone called me telling that your subscription is over and I am calling from Speed helpline. And cross is telling that your subscription is running and validity is 2011 but the system does not reflect month and date. How pathetic!! ===================================== other persons in problem : | ||||||
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घबराइए नहीं , कंपनियों कि कमी नहीं है :
SOME OF THE SERVICE PROVIDERS AND THE NUMBERS ARE
1.Smile Drive Care pvt ltd.
Cust Care No.: 011-41323232
Membership Charges: 499/year
2. Crossroads this is a fraud company : takes your money and denies to give you service.
Cust Care No.: 011-27226661-2,011-27225551-2,9811055548
Membership Charges: 399/year
3.RACE helpline
Cust Care No.: 011-43676767
Membership Charges: 399/year
4. Fastrack helpline
Cust Care No.: 011-41657995/6/7/8
Membership Charges: 399/year
5. Caroxy Auto Helpline Private Limited, East Of Kailash, Delhi
Category: Towing & Roadside Assistance
Phone: (011) 43264326
Mobile: 9716286108, 9811875662
Address: 392, 1st Floor, Sant Nagar, East Of Kailash, Delhi- 110065
Landmark: Near Iskon Temple
ADVICE:
If you own a car in NCR I would advice you to become a member of one of the helpline services.They charge heavily for non members(250rs for first visit for a tyre puncture!!!!!!!!!!!!)
They also provide helpline service for BIKES.
Enjoy the ride .....
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rating by just dial :
Overall Ratings
(50 Ratings)
Ratings Over Time
(12 Ratings)
========================
और सुनिए औरों के अनुभव :
Very Poor - Never take their service
Firts - Nobody picks call. i tried using them few times and mostly they don’t pickup so i have to call local machenic.
if you are luck and they pick - they will come atleast after one hour.
mechanics
keep calling when service is about to expirefor extension
will not extend....for sure
if you are luck and they pick - they will come atleast after one hour.
mechanics
are very crude...don’t know much. push ou for things like engine oil change, reley change or any other thing where they can make money.
keep calling when service is about to expirefor extension
will not extend....for sure
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और सुनिए औरो के अनुभव ;
Crossroads Car helpline Delhi NCR | ||||||
Alok Anand  Send email on May 3, 2009 | ||||||
The worst service, waste of money I have had the crossroads membership for 2 years and both the years have had awful experiences. After the 1st year subscription when they called to renew, I told them about the bad experience and they promised that it was just a one off incident. But it has happened 3 times now. Every time they take 2 hours to reach and keep saying that someone will reach in 10 minutes and my wife kept waiting in the car with an infant. She kept calling frantically. First they said that there is traffic jam (at 10 pm!!!) then they said that the mechanics car has broken down and finally after 1 hour 55 minutes they said that they had too many calls to attend so will take some more time. If they had told my wife in the very first call that they will take long time, she could have looked for an alternative rather wait and more important that the infant wouldn't have suffered. All this was besides her telling them every time that she had an infant along with her. I also had the membership for my second car and they called up for renewal 3 months in advance. I did not check (most people would assume that it must be due for renewal) after 3 months they called again for the same, then I realized that they had taken the money before it was due. I am sure that they must be cheating everyone like this. | ||||||
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और ये हैं बहुतों के अनुभव :
| DONOT BUY SERVICE FROM CROSSROAD., ... Shitij Nagpal |
| If any body wants to see how idiots and duffers sound then they should call up the CROSS ROADS customer care.I have never seen such an ill trained call center staff in my the place at 12 noon. |
| to Mr.Devinder. I am really surprised that an reputed company like Cross roads is doing such hanky panky business to extort money from customers and maligning the brand name of Cross road . |
| WELL I M NOT A MEMBER OF RACE, I HAVE MEMBERSHIP OF CAROXY AND AS FAR AS I CONCERN THEY ARE PROVIDING GOOD SERVICE TO THEIR CUSTOMER, AS I HAVE TAKEN THEIR SERVICE THRICE EVERY TIME I GOT HELP ON TIME |
| I am not sure if Race or Cross Road is good service provider or not, but I can say you that Caroxy is best car helpline service provider in Delhi & NCR as I am using Caroxy services for last 1 years and I used their service many times and every time I got the help on time I am very much satisfied with them Hey guys I will suggest all of you to go with Caroxy. |
| WORST SERVICES... Crossroad car help line, is big cheater... they are fraud and company and staff all filled of gundassssss no body do any work, still everyone is more busy than prime minster/ president of any country... |
| Dear All, I do agree that problems might have been faced by you. But still I have decided to be a member of this "CROSSROADS" helpline. I may let you know my exprience with "RACE". I had a Petrol leakage in my Car. Complained to "RACE", where I had membership. No doubt, as usual, I had to try a number of times. The reply was, "Your membership had expired". When I checked up my receipt, I found it still had 3months period left out. Next time, when their marketing persons approached me for renewal, I related them the whole story, but the reply was, "it is only the fault of our operational cell. It will not happen next time." But no body dared to refer my complaint to seniors. Just think, it was a petrol leakage & I had to drive in that position only from (near) Raddison So just in short, all are alike & no body gives a better service. |
| Hi All, got a membership in August, happen to get both my front wheels busted, called them up at 7.30 pm, their reply was YOUR CARD HAS EXPIRED WE CANNOT SERVE YOU, WELL MY SUGGESTION-- BE CAREFUL WHILE TAKING THEIR SERVICES.. |
| I am a registered member of Crossroad Service. I got registered in the year, 2009 and during that year once the Engine belt of my car needed to be replaced and i called a mechanic from Crossroads. The mechanic. IF ANY CROSSROAD OFFICIAL OR EXECUTIVE IS READING THIS THEN THEY MUST REALIZE THAT THE PROMISES MADE AT THE TIME OF REGISTRATION ARE NOT BEING FULFILLED BY CROSSROADS. AS A CUSTOMER I WOULD LIKE TO ADVISE ALL THE NEW MEMBERS AND ALSO THOSE WHO ARE PLANNING TO BE A MEMBER OF CROSSROADS THAT PLEASE DONT WASTE YOUR MONEY AND TIME ON SUCH A USELESS COMPANY. |
| I am the member of the Shree Caroxy & i feel secure to take membership of the Caroxy. last night i am getting the help from the Shree Caroxy when i was in trouble that time i got refference from my friend and gettting the from that side. NOW I FEEL FREEDOM TO TRAVEL |
| today unfortunately i joined cross roads and its already 2 hours since i called them and hen i tried to scold the executive but he is so shameless that |
| these are the most shameless fellows i have ever seen. and nothing can ring a bell for them as they are so habitual to abuses. i have had similar experience with them everytime i need their service as other costumers |
| Yes they are purely cheaters of day time...I also called up and nobody came even after 2 hours... I finally |
| I HAD A SIMILAR HORRIFYING EXPERIENCE.MY ADVICE TO ALL IS NEVER FALL IN THEIR TRAP.CROSSROADS IS THE WORST HELPLINE SERVICE.THEY ONLY CHEAT |
| I'm fully agree, The services are now becaming worst and worst. |
| same type of experience they have given to me, totally worst service |
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and what they claim is also written here, so that new consumers can see my message as quick as possible.
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Those who understand the value of being safe and secure surely deserve to be with the best. At Cross RoadsTM, we guarantee your Sense of Security while driving. We are always with you while you or your family members are driving within your city and outside as well. We assure you with best in the class care at a time when you need it the most. We care for your vehicle too the reason we have the best resources and latest technology in use. Established in 1999 Cross Roads TM is India’s first 24 X 7 road side repair assistance service provider for cars and two wheelers. We are the first and the only non manufacturer with largest self owned and self managed state of the art service infrastructure in India. The first ISO 9001:2000 certified road side assistance service provider in India capable of servicing over 1400 clients in single location in a day with experience of over 1.5 million repairs and 12 years of service experience, dedicated research and development makes us the best in the Industry.
So Go ahead feel safe, feel secure and Enjoy Your Drive….
|
Cross Roads India Assistance, India’s first and largest road side repair assistance service provider. Established in 1999, we have by our side 12 years of ground fleet management experience. We attend to over 700 road side repairs every day and had so far handled over 1.2 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist.
We have state-of-the-art infrastructure and commit to reach any distressed motorist within 30 minutes of receiving a call. Our service competency can be judged by the facts that we service some of the best International as well as leading domestic Auto ancillaries’ brands in the industry. We are also available to over 5 Mn users of Bharti Airtel 52630.
We had always believed in delivering the best of services within our best possible capacity and least possible time,
Insuring and ensuring our customers against car breakdowns on roads, reaching to their rescue within least possible time as promised. We provide best possible help and solutions to a motorist at any given point of time keeping them mobile throughout their journey and help them reach their destination safely.
We are committed to offer Sense of Security Peace of Mind to all our customers. Our rich experience in On road rescue and repair services has helped us to be more innovative and creative in our service offerings.
Quality is the way of life at Cross Roads, we leave no stone unturned to achieve our customers satisfaction. We always walk that extra mile to scrutinize the service standards and ensure execution of corrective measures for further improvisation.
crossroadshelpline नाम है उस कंपनी का जो कहती है कि उसका काम है सड़क पर अचानक खराब कार को ठीक करना और उसके लिए वो अच्छी खासी रकम भी , सालाना लेती है ,
पर असली कमाई है , पैसा लेने के बाद , बहाने बना कर , सर्विस न दे कर .
अभी का ताज़ा शिकार हूँ में :
मैंने जून के महीने में पैसा दे कर मेम्बरशिप ली ,
अब फरवरी में जब कार खराब होने पर फोन किया तो कहा कि हम मेंबर ही नहीं हैं .
मैंने उनके द्वारा भेजे कार्ड का न. दिया तो कहा , वो पैसा तो उनके किसी franchise ने लिया है ;
मैंने पूछा कि यदि ये पैसा उन्हें नहीं मिला तो , उन्होंने कार्ड कैसे भेज दिया .
तब उन्होंने कहा , कि वो सर्विस इसलिए नहीं देंगे कि कार्ड activate नहीं कराया है ,
अब जब activate के लिए लिखा तो कार्ड के साथ भेजे कागज़ मांग रहे हैं , जिनके सम्हाल के रखने का कोई औचित्य नहीं था क्योंकि कार्ड जो आ गया.
यानी कोई न कोई बहाना बना कर पैसा हजाम करना है ,
अब यदि हम consumer court जाएँ तो वहां कि औपचारिकताएं पूरी करते करते तो एक 2 G का सुप्रीम कोर्ट का केस हो जायेगा .
और आप किसी मुगालते में न रहें ,
consumer court में आप वहीँ जा सकते हैं जहाँ तो कम्पनी रजिस्टर है , यानी एक कंपनी से सारे सम्भंदित केस एक कोर्ट में आयेंगे, जहाँ के वकील , जज उस कम्पनी के परिचित हैं , और केवल आप ही अजनबी हैं .
लो कर लो केस !
इस देश में आप बड़े बड़े फ्रॉड करो और मस्त हो कर रहो , अन्ना जेल जाने के लिए , रामदेव लाठियां खाने के लिए .
माफ कीजिये मेरे मनपसंद चैनल का समय हो रहा है , बहुत हो गयी देश सेवा , भ्रष्टाचार की बातें .
धन्यवाद
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